Problem FAQs

I didn’t receive the automated email. What should I do next?
To find a solution, click on the following link: Product not delivered
Sun, 27 Jan, 2019 at 7:46 PM
What should I do when the Transfer Code isn't working?
The following link may answer your questions: Transfer Code doesn't work
Sun, 27 Jan, 2019 at 8:25 PM
My account is linked to Facebook; what should I do?
Our accounts aren't linked to Facebook. For more info please, take a look here: Facebook Linking Error
Tue, 12 Feb, 2019 at 11:45 PM
Where are all my Dragon Stones?
You used the transfer code on the wrong device. Please click on the link to get more details: No Dragon Stones on the account
Wed, 13 Feb, 2019 at 3:07 AM
Why didn’t I get the stock from the Cheat Sheet?
It was a double sale. The other client was able to finish the payment faster. We get more in detail here: Cheat Sheet explanation
Sun, 27 Jan, 2019 at 7:51 PM
Why can’t I find the account I’m looking for on dokkansearch.com?
Probably because you tried to search for an account that doesn't exist in the database. Keep in mind that dokkansearch and Selly are two different webs...
Thu, 14 Feb, 2019 at 10:50 PM
What do the exclamation marks mean after I'm trying to get into the game?
The red exclamation marks only appear because your device time doesn't match the time of the game. Please take a look here, if you would like to know h...
Tue, 12 Feb, 2019 at 9:39 PM
I’ve already entered the code, but I don’t have enough storage space left. What now?
We have written about this in every product description on our website. Unfortunately, your account is lost at this point. Please contact us, and we may be ...
Wed, 13 Feb, 2019 at 3:11 AM
I’m getting a 'Download Failed' when I try to download the game. What should I do?
A 'Download Failed' can come from two different things:  Not enough storage space on the device A bad internet connection We write abou...
Wed, 13 Feb, 2019 at 3:13 AM
Why does the app crash after I'm trying to enter into the game?
You are probably not logged in to the Google Play Store. Please click on the link to get more info regarding this problem: App crashes at the start
Wed, 13 Feb, 2019 at 3:13 AM